Privacy Policy
Last updated: septembre 2026
1. Introduction
Condense ("we", "our" or "the company") is committed to protecting your privacy. This policy explains how we collect, use and protect your personal data when you use our service.
2. Data we collect
We collect the following data:
- Emails and content: The emails you send us, including associated links and metadata (sender, date, subject)
- Multimedia content: Videos and content you submit to us for processing
- Account information: Your email address, usage preferences, processing history
- Payment data: Billing information (processed via Stripe, we do not store card numbers)
3. How we use your data
Your data is used exclusively for:
- Processing your video to podcast conversion requests
- Generating requested audio files and transcriptions
- Billing you and managing your subscription
- Sending you service updates (newsletters, alerts)
- Improving our algorithms and service quality
We never sell your data to third parties.
4. Storage and security
Your data is stored on our secure servers (OVH infrastructure, HTTPS encryption). We use best practices to protect your information against unauthorized access.
Processed files (original videos, generated audio) are retained according to your subscription. Data is deleted on request or at the end of your contract.
5. Data sharing
We share your data only with:
- Technical providers: External services necessary for processing (OpenAI, DeepL APIs, etc.) - under strict confidentiality agreements
- Payments: Stripe for transaction management
- Legal obligations: If required by French or EU law
6. Your rights
Under GDPR, you have the right to:
- Access your personal data
- Correct or update your data
- Request deletion of your data (right to be forgotten)
- Obtain a copy of your data (portability)
- Object to processing of your data
To exercise these rights, contact us at [email protected].
7. Cookies and tracking
Condense uses essential technical cookies for platform functionality (authentication, sessions). We do not use advertising tracking or invasive analytics.
8. Changes to this policy
We may update this policy from time to time. Important changes will be communicated by email.
9. Contact us
For any questions about this policy or your data:
- Email: [email protected]
- Website: https://condense.studio